Magic Wash

I’ve been a loyal customer of this car wash for the past three years, mainly because of their convenience and 24/7 service. Until now, they’ve always been reliable — which makes my recent experience extremely disappointing.

I showed up during their regular operating hours, only to be turned away with a vague excuse that they were eating and doing maintenance. No signage, no notice, just a refusal of service. Confused and frustrated, I got in touch with their manager, who assured me that if I returned, my car would be washed immediately.

I trusted that promise, went back — and ended up waiting for an hour and a half with no service. Even worse, when I tried to follow up with the manager again, they stopped answering their phone entirely.

This was a major letdown after years of loyalty. I understand that things come up, but the way this was handled — the lack of communication, accountability, and basic respect for my time — was unacceptable. I hope they take this feedback seriously and improve how they manage customer relations moving forward.